Privacy policy

At Remy & Co., your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and store it. This policy outlines how we handle your data when you interact with our website and make a purchase with us.

By using our website, you agree to the terms outlined in this Privacy Policy.

What Information We Collect

When you visit or make a purchase from our website, we may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers – we do not store card information)

  • Order history and purchase details

  • IP address and browsing behaviour on our website

This information is collected to ensure we can provide you with a smooth and secure shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send order updates and delivery confirmations

  • Improve our website, services, and customer experience

  • Send marketing communications if you have opted in

  • Prevent fraud and ensure secure transactions

We only collect information that is necessary to operate our business and serve you better.

Marketing Communications

If you choose to subscribe to our mailing list, you may receive updates about new collections, exclusive offers, and special announcements.
 You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Sharing Your Information

We respect your privacy and will never sell your personal information.

Your data may be shared with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping and courier services

  • Website and e-commerce platform providers

  • Email marketing platforms

These providers are required to protect your information and use it only for the purpose of delivering their services.

Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
 Your data is stored securely using industry-standard security measures.

While we take all reasonable precautions, no online platform can guarantee complete security. By using our website, you acknowledge this risk.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies allow us to:

  • Remember your preferences

  • Analyse website traffic

  • Improve functionality and performance

You can choose to disable cookies through your browser settings, however this may affect your experience on our website.

Accessing & Updating Your Information

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to your information

  • Request deletion of your data (where legally permitted)

To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to review their policies before providing any personal information.

Changes to This Policy

Remy & Co. reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately.

We recommend reviewing this policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: hello@remyandco.co.nz