Shipping policy

Shipping Policy

Last Updated: June 2026

At Remy & Co., we aim to dispatch your order as quickly as possible while ensuring every item meets our quality standards before it leaves us.

Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

During new collection launches, promotional events or peak periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Destinations

We currently ship to:

  • New Zealand
  • Australia

If your country is not available at checkout, we are not currently shipping to your location.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, Remy & Co. may offer complimentary shipping promotions. These promotions are subject to change or withdrawal without notice.

Delivery Timeframes

Estimated delivery times are:

New Zealand

  • Standard Shipping: 2–5 business days

Australia

  • Standard International Shipping: 5–10 business days

Delivery timeframes are estimates only and may vary due to courier delays, customs processing or events beyond our control.

Tracking

Once your order has been dispatched, you will receive an email containing your tracking number so you can monitor your delivery.

Authority to Leave

Orders may be delivered with Authority to Leave where permitted by the courier.

If you require a signature upon delivery, please contact us before placing your order.

Incorrect Shipping Information

Please ensure your shipping details are accurate before completing your purchase.

Remy & Co. is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Delayed Parcels

If your parcel appears to be delayed or lost, please contact us at hello@remyandco.co.nz and we will work with the courier to investigate.

While we will do our best to assist, delivery timeframes are outside our control.

International Orders

Remy & Co. is not currently registered for Australian GST.

Any customs duties, taxes or import charges that may apply to international orders are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: hello@remyandco.co.nz